The end customer use folder redirection for many things (as many do these days), one of which being Cookies. Initially the thought is either this isn't working, or personalisation isn't working of certificates.
Easy way to check cert using powershell is:
This then lists all certs installed as that user, so you can easily check that it shows as you would expect. In this case this was the case so was a mystery why this wasn't working as expected. The good folks at AppSense support had been nobly assisting and had found that the ssoshell was kicking in, at times, before the folder redirection was in place. Now there are a few ways round this however for ease of admin went with adding a Process Start node to ensure that when ssoshell kicked in folder redirection for cookies was in place. Its a simple node but for completeness here is what it looks like:
Note much more to say on the matter really, other than works a charm. As per my usual caveat this is one way to solve a problem, other ways are available and may make more sense.
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